My food arrived in poor condition

We’re sorry about the condition of your food! Please let us try to make it right for you.

Simply share your issues with the quality of your food via the WhatsApp link, and expect to hear back from us soon. We’ll also notify your restaurant so that this won’t happen to someone else again.

Note: Upon submission of your issue via the link, you agree to (i) requesting an exchange or refund; and (ii) myCITTA has discretion as to whether refunds will be made.