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I have a missing or incorrect order

Report a myCITTA issue

Report a myCITTA issue

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Why was my order cancelled
Why is my delivery taking longer than expected
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My food arrived in poor condition
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I have a missing or incorrect order
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Ordering from myCITTA

Ordering from myCITTA

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I have issues paying for my myCITTA order
I have cutlery issue
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Getting to Know myCITTA

Getting to Know myCITTA

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Where to check the order status
What’s the expected waiting time for a myCITTA order
What is the maximum distance of myCITTA
What if I don’t have WhatsApp, can I still place an order
How to order myCITTA via the web
How much is the delivery fee
Can I rate the restaurant/merchant/rider
Can I order on behalf of someone else
Can I order from different restaurants/merchants
Can I change my food items after placing an order

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FAQ
Shoppers
Report a myCITTA issue
I have a missing or incorrect order

I have a missing or incorrect order

We are sorry to hear about this! You can contact us via the WhatsApp link to report the missing or incorrect order. We will investigate on your behalf.

I didn’t receive my myCITTA order I have an expired or damaged item

CITTA Mall was born from a concept that nourishes the heart and feeds the mind. Built to resemble the quintessential American strip mall, CITTA Mall adopts an open-air configuration with an emphasis on space, integrating seamlessly with the surrounding community by providing visitors a wealth of food and entertainment options.

Opening Hours

10.00 am - 10.00 pm (daily)
Village Grocer: 9.30am – 10.00pm (daily)

ADDRESS

No 1 Jalan PJU 1A/48 Ara Damansara 47301 Petaling Jaya

CONCIERGE

+603 7662 5000

CATEGORIES

Children & Maternity
Enrichment & Hobbies
Fashion & Footwear
Food & Beverage
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Lifestyle & Home Living
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Services & Amenities
Space for Rent
Supermarket

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